FAQ
We have compiled for you the most common questions we encounter every day.
If you have a question that does not appear, please, contact us and we will be happy to be at your service as soon as possible.
I received the product I ordered but I am not satisfied with it. Can it be exchanged/returned?
Items can be returned/exchanged, as long as they are not used or damaged and are in their original packaging. There is no return/exchange option for framed images as they are made to order. All discounted items are final sale. For return/exchange terms click here.
I did not find an image I was looking for on the site but I know you have it. How can I search for more?
The PhotoHouse archive consists of over a million negatives. For technical reasons, we are unable to upload all photos to the site. If there is a specific subject, area, person, or style that you are looking for, we will be happy to offer you the search services in the archive that are performed by The PhotoHouses's archivist - Michal Minsky. Please send an email to minsky@thephotohuse.co.il with the photo details you are looking for. We will get back to you within seven business days. For urgent inquiries, please call 03-5177916.
What is a custom product and how long does it take to make?
A custom product refers to framed images in a variety of finishes and sizes. If you did not find the size/finish you are interested in on the website, please send us an email at shop@thephotohouse.co.il and we will be happy to offer you the customization services for homes and offices. The service is conducted by The PhotoHouse team and includes the accompaniment of a designer.
What is the difference between a print and a poster?
The prints we offer on the site refer to prints on archival photo paper (Fine Art Premium) in a matte finish by Hahnemühle company. We print on cotton, acid-free papers with a standard mark of 70 years. Any image from the archive can be printed on photo paper in any desired size(depending on the scanning quality of the negative).
The posters we offer on the site are printed on thin chrome paper and are available in one size 48X68 cm (with the exception of the Miriam Jumping poster which is 70X100 cm. Posters may not be changed or resized.
Are all the photos in the archives taken by the photographer Rudi Weissenstein?
Most of the photos in the archive are taken by photographer Rudi Weissenstein, The PhotoHouse’s founder. The PhotoHouse archive consists of over a million negatives and is currently the largest private archive in Israel. There are a few photos that are taken by Rudi's colleagues including photographers Eric Matson and Paul Goldman.
How to order an image whose size does not appear on the site?
If you are interested in photos in a size and/or finish that is not available on the website, we are happy to offer you a customization service for your home or office. The service is conducted by The PhotoHouse team and includes the accompaniment of a designer. Send us an email at shop@thephotohouse.co.il and we will be happy to provide you with further details about the process.
